Delivery within Australia
COVID 19 UPDATE
Our online store is open and processing and despatching orders Monday to Friday to all Australians, in line with government regulations. All necessary precautions are in place in our warehouse to ensure safety and timely delivery of orders. No pick ups and drop offs are allowed. Closed to all public access. Due to increased demand, social distancing requirements, reduction in air freight capacity and congestion with carriers may cause delays across delivery networks and orders may take longer to arrive, unavoidable beyond our reasonable control.
All orders are delivered via Australia Post's premium eParcel service.
Australia wide delivery charge is a flat rate of $10.
For Cottonbox Kids brand please allow 1 to 2 business days for shipping.
For other products delivery takes from 3 - 21 days, from receipt of payment, depending on the items purchased and current stock levels.
We ship all purchases using Australia Post’s premium eparcel service with delivery taking place during normal business hours. All goods must be signed for upon receipt unless you advice us otherwise and have special delivery instructions. For signature required deliveries, if no one is home, a card will be left and the goods may be picked up from your local post office.
Order Status and Tracking
A tracking number is assigned to all deliveries once order has been processed and despatched.
An eParcel tracking number will be automatically emailed to you upon despatch of your order along with track event updates.
You can track the shipping status of your order by entering this number at auspost.com.au/track or simply by dropping us an email at firstname.lastname@example.org
A notification email will also be sent to the email address you provided to confirm items despatched and paperwork/copy of invoice for your order by email.
We accept international orders from customers especially for destinations such as New Zealand, USA, Canada, Asia etc. Please email us a list of what you wish to order including quantity, design and brand, and your delivery address for a quote on freight first. Once you are happy with the quote we will provide instructions on how to order. Please email us on email@example.com
Please email us prior to placing an order for a quote on international freight.
ORDERING FROM OUTSIDE AUSTRALIA FOR LOCAL DELIVERY
If you are located outside Australia and are ordering from outside Australia and wish to arrange local Australian delivery please check out via PAYPAL and use local Australian addresses for both billing and shipping during the check out process. Please email us if you require further assistance firstname.lastname@example.org