Returns

If you are not happy with your order for some reason then we will provide a refund (excluding shipping charges which are not refundable), exchange or credit. Any freight charges are the responsibility of the customer. To process a return please email sales@cottonbox.com.au within 30 days of receiving your order.

Goods will only be accepted for return if they are returned new, unopened, unused, in the original packaging, labelling intact and in saleable condition. Opened packages will not be accepted for return.

Additional delivery charges for an exchange will be charged and you must pay the cost of all return freight before the exchange will be accepted.
 
Damaged items

All items are thoroughly checked before they are dispatched. For products that arrive faulty or damaged please notify us immediately within 5 days of receipt on sales@cottonbox.com.au
All goods must be returned within 7 days of receipt, unopened and unused in the original packaging. We will provide either a replacement, credit note or refund.

We will also reimburse your postage for the return of any damaged goods.

Cancelling an unshipped order

You can cancel an order anytime for a full refund provided your order has not been shipped yet. 

Unfulfilled orders

In the unlikely event that we are unable to fulfil any items that you have ordered we will contact you with details of expected lead time and offer you the option of placing the item/s on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.

Back orders

Incase your order or part of your order goes on back order or any item in your order has a delayed delivery due to it being temporarily out of stock, we will ship each additional back order free of charge. You can also request a split delivery free of charge and have the option to cancel your back order at any stage prior to shipping. We will also provide you with status reports regarding any back orders so that you can make an informed decision. Just drop us an email and we will organize your request immediately.