Unfulfilled orders

In the unlikely event that we are unable to fulfil any items that you have ordered we will contact you with details of expected lead time and offer you the option of waiting for the product to come into stock, replacing the item with a similar product or receiving a refund.

Returns

If you are not happy with your order for some reason then we will provide an exchange or credit but the customer is still liable for shipping charges. Please email sales@cottonbox.com.au within 5 days of receiving your order.

Goods will be accepted for return only if they are returned within 7 days of receipt, unopened, unused, in the original packaging and labelling intact and otherwise in saleable condition. Opened packages will not be accepted for exchange. Additional delivery charges for the exchange will be charged. You must pay the cost of all return freight and insurance before the return will be accepted.
 
Damaged items

All items are thoroughly checked before they are dispatched. For products that arrive faulty or damaged please notify us within 5 days on sales@cottonbox.com.au
All goods must be returned within 7 days of receipt unopened and unused in the original packaging. We will provide either a replacement, credit note or full refund. Please note that delivery charges are not refundable.