All orders are delivered
via Australia Post's premium eparcel
Australia wide delivery charge is $10 for regular parcels,
revised fee of upto $15 for bulky parcels.
For Cottonbox Kids brand please allow 1 to 2 business days for shipping.
For other products delivery takes from 3 - 21 days, from receipt of
payment, depending on the items purchased and current stock levels.
We ship all purchases using Australia Posts
premium eparcel service with delivery taking place during
normal business hours. All goods must be signed for
upon receipt unless you advice us otherwise and have special delivery instructions. For
signature required deliveries, if no one is home, a card will be left and the goods may
be picked up from your local post office.
Order Status and Tracking
A tracking number is assigned to all deliveries once order has been
processed and despatched.
An eparcel tracking number will be automatically emailed to you upon despatch of your order.
You can track the shipping status of your
order by entering this number at auspost.com.au/track/ or simply by dropping us an
email at email@example.com
A notification email will also be sent to the email address
you provided to confirm items despatched.
We accept international orders from customers especially for destinations such as New Zealand. Please email us prior to ordering for a quote on freight and
for instructions on how to order by emailing us at firstname.lastname@example.org.
Please email us prior to placing an order for a quote on international freight.